Grainger has branches, users and locations in which users need to send products throughout the world. We needed to accomodate for users that have international export locations they're shipping to, or who need
to pick up products at an international branch. Providing our users with this functionality touched almost every aspect of our mobile experiences from find a branch, account management and cart/checkout.
I was tasked with starting this project for mobile-web and worked with several other UXAs to align this feature for desktop and iPad.
After working closely with designers, engineers, researchers and stakeholders, we delivered an experience that allows our users to send and pickup products in international locations seamlessly, without having to call a representative or go through the painstaking process of international export legal matters. Our goal was to always provide our customers with a robust set of features that allows them to get their job done, fast.